Consumer FAQ

Q: How do I find a Cardtronics ATM?
A: Cardtronics ATMs are located in every major metropolitan area across the United States in many of the retail locations you visit every day. To find a Cardtronics ATM near you, use the ATM Locator.

Q: Do I pay a fee to use a Cardtronics ATM? How much is it?
A: You will be asked to pay a small surcharge fee to use most Cardtronics ATMs. Any fee charged by Cardtronics is in addition to any fees that may be assessed by your financial institution. Fees vary by location.

Q: What is Allpoint?
A: Allpoint is a surcharge-free ATM network owned by Cardtronics. If you are a customer of a bank or credit union participating in the Allpoint Network, you will not be charged a fee for using any ATM that is included in the Allpoint Network. Most, but not all, Cardtronics ATMs are included in the Allpoint Network. Participating ATMs will include an Allpoint Network sticker that looks like this:

Contact your financial institution to find out if it participates in the Allpoint Network.

For more information about Allpoint, including an ATM locator with all Allpoint Network locations, visit allpointnetwork.com.

Q: What should I do if a Cardtronics ATM is not operating properly or is unavailable?
A: Contact Cardtronics toll-free at 1-800-786-9666 in the event of operational problems or to report suspicious activity.

Q: What should I do if there is a problem with my transaction?
A: For questions or problems with your transaction, please contact your financial institution directly.